Refund policy
Return Window
Customers may request a return within 30 days of receiving their order.
Eligibility
Items must be:
- Unused
- Unwashed
- In original condition
- With tags attached
- In original packaging
Non-Returnable Items
The following cannot be returned:
- Gift cards
- Final sale items
- Personalized products
- Undergarments and intimate wear (for hygiene reasons)
Return Process
To initiate a return, contact:
Include:
- Order number
- Reason for return
- Photos if applicable
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.